Refund Policy

Last updated: January 2026

Subscription renewals and refunds

Renewal payments are non-refundable because they cover access for the full upcoming billing period (for example, the full month on a monthly plan).

You can cancel your subscription at any time. You will not be charged again after cancellation, and you keep access to paid features until the end of the period you have already paid for.

If you accidentally forget to cancel and are charged for a renewal but do not use any credits during that renewal period, please contact us. We will consider a refund on a case-by-case basis.

How to Request a Refund or Billing Review

For accidental renewals with no credit usage, billing questions, or other refund requests we may approve at our discretion, you can use either of the following methods:

  • Email us: Send a request to help@resumaryai.com with your account email address and order reference number.
  • Contact Paddle: Visit paddle.net and submit a refund request through our payment partner's buyer support portal.

Refunds are processed by our payment partner Paddle and issued to your original payment method. Please allow up to 10 business days for the refund to appear on your statement.

What Happens After a Refund

Once a refund is issued:

  • Your subscription plan will be changed to the Free tier.
  • Any remaining paid credits will be reset to the Free plan allowance (50 credits/month).
  • You will continue to have full access to Free plan features — your account, saved resumes, and application data will not be deleted.

Cancellations

You can cancel your subscription at any time from your Account Settings page or via the cancellation link in Paddle's billing emails. Cancellation stops future billing but you will retain access to your paid plan features until the end of the current billing period.

Payment Processing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

For Paddle's full buyer terms, visit Paddle Checkout Buyer Terms.

Contact Us

If you have any questions about our refund policy, please contact us: